Stakeholders are of crucial importance to Triodos Bank. They help the organisation to develop by providing an external perspective on what and how Triodos Bank does its work.
To further strengthen the existing engagement with stakeholders this year we further developed a formal process to analyse the issues that are most important both to Triodos Bank’s stakeholders and the bank itself. The outcomes can be found in a ‘’ in the Executive Board chapter and in the graph below.
In addition, Triodos Bank has always benefited from open discussions with all its stakeholders in a variety of ways - from client days connecting hundreds of customers in all the countries where we work, to depository receipt holder meetings and surveys.
Triodos Bank identifies three specific groups of stakeholders:
1. Those that engage in economic transactions with the business
Customers, Depository receipt holders, Co-workers and Suppliers
2. Those that do not engage in direct economic exchange with the business, but have a close interest in it
NGOs, Governments and Media
3. Those that provide new insights, opportunities and knowledge
Advisors and Inspirers.
The Stakeholder Groups
The first group of stakeholders consists of people and organisations that are very close to Triodos Bank, with a direct economic interest in it. The second group has a clear interest in Triodos Bank’s development and predominantly the social, cultural and environmental context in which it operates. And the third group encourages the organisation to push its boundaries to make a greater impact in furthering its mission.
In 2015 our formal stakeholder engagement process was extended to all countries where we work with representatives of all these groups participating in a survey. In addition qualitative interviews were hosted in Belgium, with a small number of stakeholders and an in-person dialogue session took place in The Netherlands at the end of the year providing input on important topics connected to Triodos Bank. This was only one of a number of activities and interactions with stakeholders during the year.